FAQ
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Are your luxury watch accessories authentic?
- Yes, all our products are carefully vetted and guaranteed to be 100% authentic. We take pride in offering only genuine luxury watch parts.
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What happens if I receive an inauthentic product?
- In the unlikely event that you receive an inauthentic product, we have a money-back guarantee policy in place. Simply contact us, and we will swiftly initiate a refund.
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Do you offer worldwide shipping?
- Yes, we provide worldwide shipping. No matter where you are located, we strive to deliver our products to you promptly and efficiently.
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How long does it take to process and ship an order?
- We aim to process orders swiftly. Typically, orders are processed within 2 Working Days, and shipping times vary depending on your location.
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What payment methods do you accept?
- We accept a variety of payment methods, including credit/debit cards, PayNow or Bank Transfer (Singapore Only). You can choose the option that suits you best during checkout.
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Do you offer returns or exchanges?
- Yes, we offer a hassle-free return and exchange policy. If you're not satisfied with your purchase for any reason, you can return it within 30 Days for a refund or exchange.
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Can I track my order?
- Absolutely! Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your delivery.
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Do you offer discounts for bulk purchases?
- Dealers! This if For you! If you need to buy accessories in Bulk, We have discounts for you! Please contact us directly to inquire about bulk pricing options.
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Are your products compatible with specific watch models?
- We strive to provide compatibility information for our products whenever possible. However, if you're unsure whether a particular accessory is compatible with your watch model, feel free to reach out to us for assistance.
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How can I contact customer support?
- You can reach our customer support team via email at watchmart88@gmail.com or through our website's contact form. We're here to assist you with any questions or concerns you may have.